What is UCaaS and how can it benefit your business?

man using UCaaS

Our world is moving faster than ever. Through the pandemic of 2020, we learned how important business communications, video conferencing, and real-time connections really are. Businesses that were not prepared to send their employees home and work remotely had near disastrous results. There were some companies that were quick thinking and were able to limp through the pandemic with various problem-solving programs. And then there were those companies that had UCaaS. In this blog post, we will discuss what UCaaS is and how it can benefit your business! 

What is UCaaS? 

Businesses with UCaaS, or Unified Communications as a Service, were able to continue “work as normal” or as close to normal as possible due to the features of UCaaS. This solution combines all avenues of a business’ communications into one internet-based solution. 

UCaaS is the next generation of cloud-based communication. These providers offer a wide variety of voice, video, and chat services that are delivered over the internet. With unified communications you don’t have to buy any equipment or make costly infrastructure investments. 

Business Benefits of UCaaS 

With Covid 19 and its variants still threatening day to day life, it’s important to understand just how UCaaS can benefit your business. Because UCaaS is run through the cloud, your business communications are completely mobile. With desktop and mobile device applications, you can literally work from anywhere that has internet access. 

One of the best aspects of UCaaS is the reliability of a cloud-based system. Even when the power goes out, you can simply switch to your favorite mobile device and continue on with your day.  

UCaaS takes your whole communications stack out of the closet and on to the web. And when we say “whole communications stack,” we mean it. You no longer will need to flip between programs and tabs in order to fulfill your communications needs. The following is a short list of just a few of the things that unifed communications can do. 


video and web conferencing allow for real time collaboration and communication. Not only can you talk face-to-face, but you can also message, file share, screen share and more when using this feature.  


All your normal email functions are a part of UCaaS, and additionally you can have your voicemails transcribed and sent to your inbox for easy reading.  


-When email just isn’t fast enough or the appropriate avenue for what you need to say, there is messaging. Similar to other messaging systems you may be used to, messaging in UCaaS allows you to instantaneously send messages as well as enjoy other chat features. 

Customer and product information 

Your unified communication solution can store information on clients and products. This makes customer service a breeze as you no longer have to hop between multiple applications, potentially missing out on vital information.  

Voice and call rules 

At the very basic level, your business needs a phone system. UCaaS has you covered. You can even set up call rules, auto attendants and much more when discussing phone features.  

These features, along with many more allow your company to be on the go while having complete access to everything they need to work efficiently. A cloud-based communications solution that gives you 100% access to business materials allows your whole company, both remote and in-office, workers to be productive. 

Advanced Communications Unifies Your Communications

If you do not yet have UCaaS for your business, Advanced Communications is ready to get you started. Our UCaaS solution is packed full of the features your business needs in office and remotely. You can count on our reliable network to keep you going when you need it. If you’re ready to take your business to the next level, contact us today at (844) 418-8647


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