VoIP Phone Features Today

With innovations and advances, VoIP is emerging as the leading communications technology and the inevitable “phone system of the future.” Private Branch Exchange (PBX) phone systems have come a long way since their inception. Internet connections and widely-accessible broadband have transformed PBX systems into a data-dependent, digital delivery system for voice and multimedia communications. This new system is called a Voice-over-Internet Protocol network, or VoIP system.

By the end of 2014, experts forecast global IT spending surpassed $3.8 trillion, a 3% hike compared to 2013. Of this growth, researchers believe VoIP solutions represent at least 40%. If businesses sustain such spending habit, the VoIP marketing in particular could reach $80 billion over the next three years.

Common features of VoIP Digital phone systems

  • Speed Dial: Useful for frequently called numbers, which can be stored and called by pressing a single number assigned to them.
  • Last-Number Redial: A quick way to connect to the most recent caller.
  • Auto Attendant: Helpful in routing missed calls, this feature is also called virtual or digital attendant.
  • Call Hold: Allows a person on one call to be placed on hold while a second call is answered from the same device.
  • Music on Hold: Allows music to be played while a person is on hold.
  • DND (Do Not Disturb): Allows incoming calls to be routed to voicemail without disturbing the user.
  • Call screening: Similar to DND but with the addition of having live active control over the phone with the ability to answer any call, or not.
  • Conference Calls: Calls in which multiple individuals participate together simultaneously from various locations using multiple devices.
  • Automated Directory: Routes all calls to pre-set destinations and assists in finding the extension of a desired contact.
  • Call forwarding: An automated mechanism for routing a call to a different phone number or to voicemail.
  • Voicemail to email transcription: Converts voicemail to email, helpful when one is out of the office or doesn’t want to be disturbed.


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