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Talk to an expert: 844-534-1240

Centra IP Networks OFFERS A TOTAL

Contact Call Center Services

Now you can provide excellent service across all communication channels using one online platform.

Get Your All-In-One Solution Today





Services Needed:
The devices you can enjoy our Phone System Features from Centra IP

What You Can Do On the Platform

Our cloud contact center has a whole host of benefits that can increase your customer satisfaction rates, and reduce your internal miscommunications and pain points.

For Your CX Managers

  • Monitor & manage agents in real-time
  • Effectively coach new hires
  • Support hybrid/remote teams
  • Track KPIs efficiently with reporting
  • Customize call routes & scripts

For Your Agents

  • Comprehensive customer overviews via app integration
  • Access custom-built scripts
  • Increase schedule flexibility
  • Collaborate internally - instantly
  • Easily manage outbound campaigns

For Your Business

  • Increase overall productivity
  • Boost customer satisfaction
  • Scale with ease as you grow
  • Streamline internal communication
  • Reduce your current software usage

Packed With the Features You Need

CRM & MS Integrations

SMS Messaging

Custom & Smart Call Routing

Contact History Display

Custom Hold Music & Messages

Sentiment Analysis

Dashboards & Reporting

Call Recording

Web Portal

Softphone App

Advanced Queuing

Self-Service Options

Call (844) 534-1240 Today
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Trusted by Local Businesses Just Like Yours!

Richard H.
"Great service, knowledgeable personnel, and always available. Best telecommunication team in DFW."
Lane H.
"Best service of any communication service I've ever had. Don't go with the big guys that have no time for you. Centra IP Networks fixed all the problems brought on by AT&T and the other big guys who didn't have time for my small business. Can't say enough good things about these people."
K Clark
"Excellent customer service, phone provider, and telephone system maintenance [...] I wish I’d have known about their complete line of service sooner!"