Your customers want to hear from you…they just don’t want to HEAR from you. What does that mean? Well, how many times have you heard someone tell you ‘Please just text me’? There is a growing number of people who prefer texting to voice. This includes messages from businesses as well. In fact, business texting can actually help improve your customer relations. We are going to explore some business texting statistics that prove just that.   

STATISTICS ABOUT TEXTING  

From its introduction about two decades ago, text messaging has continued to gain popularity. The following statistics prove how much texting makes an impact on daily life of American adults.   

BUSINESS TEXTING STATISTICS  

The way you make your customers feel has a major impact on whether or not they will develop brand loyalty to you. A positive relationship can not only keep your customers yours, but also increase the likelihood of word-of-mouth advertising from your customers. Your customer experience is ultimately what makes your customers come back to you time and time again.  

PROS  

CONS  

As you can see, business texting has a lot of positive aspects. However, nothing is perfect. The following is a short list of areas where business texting can improve.   

LOYALTY PROGRAMS  

For good measure, we have thrown in a few statistics about business texting and loyalty programs. Customers love to be rewarded just for being loyal to you. You have the opportunity to take advantage of this by automating a system that is very little work for you but offers big results.   

GET GOING WITH BUSINESS TEXTING  

If you’re ready to get started with business texting, Advanced Communications is here for you. Our business phone systems are just what you need to take your business to the next level. With our amazing staff ready to guide you in the right direction, business texting has never been easier. To get started, call us today at (844) 418-8647!